geekly trust

Posted on Thursday 1 June 2006

sense :: smell // chocolate

Oh what I wouldn’t give to take up residence in one of these glorious homes. I mean, real-life castles and chateaus for sale! Admittedly none of them that I saw were in the United States, but still. I wonder if I can get something like that built in the states if I had enough land. Wonder if any of those ones abroad get broadband.

These kinds of sites make me dream about the kind of dream home that I want someday; and whether or not I’ll ever be in the position to have one. I mean, I’m certainly not now, but I can certainly hope to be. I’m the kind of dork that loves the issues of Wired Magazine where they take tours and walk-throughs of luxury super-wired homes and look at them for the features I want in my home someday. I often think about geekiness like programmable thermostats, streaming music and movies anywhere in the house, and constantly connected appliances that are on the cutting edge of geekery and we only wind up hearing about on shows like HGTV’s I Want That and so on. But still. Doesn’t stop me from dreaming.

In other news, and similar to my last post where I talked about the laptop that this poor kid ebayed without formatting the hard drive, apparently Best Buy’s Geek Squad, who replaced a hard drive for a couple and promised to drill holes in it to render it destroyed before throwing it out, apparently sold it off, with it eventually turning up at a flea market, containing all of their data-social security numbers, photos, all kinds of personal information. They were lucky that the guy who bought it from the flea market contacted them about it. That’s really sad. I mean, to be honest, I would never let Best Buy or Geek Squad or whatever touch any computer I owned, but I can fix my computer myself-if I couldn’t, I’d rather trust a friend, or if they had to replace a drive, I’d make sure I got the old one back.

It’s remarkable, actually-come to think of it-when someone trusts a company like Best Buy or CompUSA to repair their systems when there’s a problem, they trust that not only will their data be secure, but that it won’t be copied or stored or removed or altered in any way. I’m sure that technicians with those companies have to be trained to respect the privacy of their customers, and more often than not techs are so overworked and underpaid and disrespected that the last thing on their mind is to waste time poking through someone’s data for giggles; but it’s still remarkable. Maybe that great trust requirement has something to do with why customers so often hate those technicians for what seems to be no apparent reason. Then again, there could be other reasons. I don’t know-but I know that if I can help it I’ll never work retail technical support-I’m sure it’s remarkably easy to install RAM for people who can’t do it themselves (even though it’s so SO easy!) but I’m sure it’s soul-crushing as well. Interesting.


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